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毕马威服务中心
广东凯捷商业数据处理服务有限公司
毕马威服务中心
毕马威客户尽职调查
运营服务中心
热招进行时
关于毕马威服务中心
2013年，佛山毕马威服务中心(KDC)正式在广东金融高新区成立，随着业务的不断扩展，2017年第二所KDC正式在南京鼓楼区成立。
毕马威服务中心的正式成立意味着毕马威开始了新的商业模式转型，把技术引入各个工作环节中，让我们的专业人员能更专注为客户提供增值服务。
关于客户尽职调查运营服务中心
毕马威的运营服务中心致力于为各行各业、不同地域以及不同服务类型的客户提供一系列创新完善、高效价优的整体解决方案，该服务将针对不同的金融监管机构颁布的法律法规为企业提供大型改善管理类服务以及/或持续性合规服务。
毕马威客户尽职调查运营服务中心
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目前毕马威客户尽职调查运营中心
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大家可以踊跃投递或推荐朋友参与应聘噢！
投递方式
What We Want Is You!
如何投递简历？
有经验人士请将简历发送至:
human.resources.fs@kpmg.com
（所有岗位均欢迎内部推荐哟，成功推荐入职者即可获得推荐奖金）
*记得在邮件正文注明推荐人的KDC员工号哟！*
Hot Job
热招岗位详情
等的就是你！
01
MSS - Senior Operations Manager
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Service Line Information
KPMG's Managed Services will provide an innovative and cost effective solution for the delivery of large scale business process operations, mainly in highly regulated industries. Managed Services is experienced in but not limited to customer services, remediation, complaint handling and claims processing.
The role will be responsible for effective management of the China Operations team of up to 400+ FTE to achieve the requisite Managed Services goals and deliver the client business cases
This task is seen as a role model for excellent engagement and operational and risk management as it will be responsible for creating an integrated, efficient, risk-managed and aligned operating model
Significant client engagement will be required Through their technical expertise the role holder will help to shape the client agenda, build client confidence through the mobilisation phase and then regular informal and formal contact during the run (BAU) phase
The role holder will also contribute to the development of operations strategy for Managed Services, leading programmes of continuous improvement and maintaining external networks so that Managed Services has access to best practice in operations
The role holder will need familiarity with the Training and Competence and Quality frameworks, both generically for Managed Services and the bespoke requirements for each assignment. Will also help to design and manage the control framework around regulatory and operational risks
The role holder will be required to build a firm grasp of the global and China’s firms’ relevant proprietary technology tools to support delivery into the operation, with a focus on process improvement and that as much of the process is automated (and more moves into automation over time) to ensure our services are delivered to a high quality/low cost as possible
The ability to engage, communicate and inspire the confidence of the operations management teams, together with strong people management skills and experience are therefore essential
The role will involve working across KPMG’s internal functions e.g. Finance, HR and Technology so the ability to proactively build and maintain strong internal strategic networks will be key to the success of the role. In addition, there will be interactions direct with clients so strong communication skills and commercial awareness will be key
Roles and responsibilities
Report to the Head of Managed Services Operations
Help manage China operations for Managed Services
Help shape operations structure for new engagements and determiningoperations management team to deliver, building core knowledge of team duringshaping and set-up activities for hand-over of responsibilities
Help design and implement high standard operational risk control frameworksto ensure it meets regulatory standards. Responsible for analysing complexbusiness situations to determine priorities for investment and delivery ofcontinuous improvement
Work closely with Ops Support team on recruitment and selection requirementsduring growth and expansion periods/transitions between engagements ensuringskills and resources are optimised
Work closely with Ops Support team on the Training and Competence frameworkand delivery across sites
Co-work of management information produced for operational purposes ensuringfit for purpose and used effectively to drive productivity and quality results
Work closely with Ops Support team on capacity planning, resource forecastingand contingency planning
Support the effective co-ordination of activity across Operations to enableconsistency and utilisation of resources
Provide support and cover for operations management levels below and upwards within ManagedServices
Key Performance Indicators
Profitability of business by controlling costs, losses and margins
Adherence to regulatory requirements
Deliverables in Line with the Ops Score Cards or Plans
Satisfactory Audit reports
Robust performance data
Colleague Engagement & turnover
Skills and Experience
Min 9 years in an operational environment, where at least 5 years has been spent at a senior level (candidates with more experience may be considered for the role of Senior Manager)
Strong communication and relationship management skills.
Proven ability to work with other functions, including cross-divisional and external suppliers to achieve business objectives
Proven ability to work at senior management to shape and influence strategic discussions
Clear vision of Managed Services’ tactical and strategic objectives
Strong analytical and problem solving skills and the ability to use information to generate creative solutions to benefit the business.
Budgeting, forecasting and planning experience in an operational environment
Awareness of the relevant data protection provisions and other relevant legislation, procedures and processes
Preferred background in Financial services industry, although not essential, with exposure to remediation and complaint handling
Commercial Awareness
Strong presentation skills
Strong focus on results-led management
02
MSS - Manager
Quality Assurance Lead (KYC Review)
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The successful applicant will be responsible for leading the Quality Assurance team (50+ people, including direct line responsibility for 3/4 team leaders) within Managed Services – Operations Delivery function.
The overall objective of this role is to manage and accelerate operational resources (typically, of those in QA Team Leaders and Quality Checker roles) and ensure that work handed to the client is completed to the required standard in line with client policy and procedures, as well as SLA quality obligations. Also build an understanding of our case management tool, with a focus on process standardization and improvement to ensure our services are delivered to a high-quality standard.
He/she need to have a mature mindset and have an ability to engage and communicate, with good people management skills and relevant experience is therefore essential, with a demonstrable track record of having successfully led a medium sized team in an operations environment.
In addition, the role will involve influencing across several internal functions for example, operations, IT & support, change management and BCP, so the ability to proactively build and maintain strong internal strategic networks will be key to the success of this role.
Roles & Responsibilities
Ensure that risks associated with the KYC/AML/CDD regulatory aspects of the engagement are identified, assessed, and managed quickly and appropriately
Manage growth of the team as per capacity plan, ensuring the team is resourced with sufficient well trained, well-motivated staff and that staff are developed to their potential in line with current and predicted, operational& quality needs.
Plans and prioritize work appropriately considering its importance and urgency in line with business needs
To guide the Case Managers/Quality Checkers in identifying and documenting the information required to satisfy the Client's KYC due diligence policies and processes
Work with SME Policy/CDD advisor when additional guidance on CDD policy is required
Conduct various trainings on topics including AML/CDD policy or documentation requirements throughout the project, providing examples of practical application of the policy to ensure that the messages are understood
Identify and diagnose sub-optimal business performance and report issues of concern to Senior Leadership
Continuously protecting the firm and the client's interest by complying with statutory regulation and legislation
Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximize productivity gains
Maintain control over operational budget where applicable, demonstrating due care and diligence in exercising operational level mandates within authority
Build strong relationship with Policy SME/CDD advisor, Operations & peers and provide cover as required
Skills and Experience
A university degree, preferably a Certified Anti-money Laundering Specialist or relevant
Ideally reasonable working knowledge of AML, regulatory compliance within the banking and financial service industry
Minimum 5-7 years in an operational/quality management environment, where at least 2 years has been spent at a management level
Strong communication and relationship management skills
Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business
Awareness of relevant regulation, legislation, procedures, and processes
Preferred background in financial services industry, with exposure to client on-boarding and Know Your Customer reviews
Good presentation skills
Focus on results-led management
Fluency in written and oral English and Chinese (Mandarin or Cantonese)
03
MSS - CloudOps Engineer
(Windows Infrastructure)
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Preferred Skills
5 to 8+ years experience and success in a windows administrator role or similar technical position
English & Mandarin communication skills
Experience with hybrid infrastructures and cloud services (SaaS, IaaS), especially Microsoft Exchange Online, Teams and Azure)
Outstanding knowledge of Microsoft Systems/Platform administration fundamentals including Maintenance, Security, Networking, Patching, Backups, DR
Ability for the design, implementation, and support of core Windows server infrastructure in the corporate environment (Active Directory, DNS, Certificate Services, Exchange)
Experience in other Microsoft products like SQL, WSUS, Office will be added advantage
In depth knowledge of the current Microsoft Server stack like DNS, DHCP, Server 2019
Powershell scripting ability to write and deploy scripts for task automation and system administration
Strong problem-solving skills and customer service skills
Working knowledge of ticketing systems and ITIL fundamental knowledge on incident management, service request, change management, problem management
Vendor management skills with regards to involving vendor support to troubleshoot and fix problem and coordination for warranty related entitlements
Desirable Skills
Good communication skills on English & Mandarin language
Hand-on experience on AWS Cloud services (SaaS, IaaS, e.g. AWS Systems Manager, WorkSpaces, Directory Service, etc)
Hand-on experience patch management tools (e.g. SCCM, GPO, etc)
Experience in one of the popular public clouds: Azure / AWS / GCP is a great plus
Windows Administration (MCP / MCSE)
Scripting skills – PowerShell
04
MSS - CDD Team Leader
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KPMG Managed Services provides an innovative and cost effective solution for the delivery of large scale remediation and/or ongoing servicing of regulated business processes across multiple industries, geographies and services.
The role will lead a team to deliver a strong client/customer experience and high levels of quality and productivity in line with given policies and procedures.
The ability to engage and communicate via good people management skills and experience is therefore essential, with a demonstrable track record of having successfully led a small team in an operations environment.
The role will involve working with other teams within the engagement and the Operations Support team so the ability to build and maintain strong internal networks will also be key.
Responsibilities
Effective leadership of the team including line management responsibility for 15 direct reports
Ensure the team is well motivated and that team members are developed to their potential in line with current and predicted operational needs
Identify ongoing training needs and arrange coaching as required to ensure all staff achieve competency within reasonable timeframe and maintain competency level
Performance manage and develop colleagues, maximising talent and contribution of individuals in delivering value
Effective supervision of the processes handled by the team, including hand-offs to other internal and client teams, ensuring a high level of service to all customers/clients
Maintain policy, process and procedures documentation for processes handled by the team, in liaison with Training and Competence Manager
Achievement of targets which impact client Service Level Agreements (SLAs)
Identify and communicate MI requirements in support of team management and utilise MI reports to drive staff performance
Where relevant, build cross site relationships with counterparts to ensure operational consistency across sites and share best practice
Consistently apply communication standards as set out in the Communications framework
Reporting of issues of concern to Operations leadership, seeking root causes and/or solutions to problems and challenges
Actively protecting the client's interest at all times in complying with statutory regulations and legislation
Initiate and support improvements to processes and techniques to achieve higher levels of efficiency and effectiveness and to maximise productivity gains
Demonstrate due care and diligence in exercising operational level mandates within authority outlined in the Delegated Authorities Manual
Ensure potential resource challenges are flagged in a timely manner to Operations Management to facilitate recruitment backfills
Provide support and cover for TL levels within function and across functions as required (arranging cover and comprehensive handover for own planned absences)
Basic Requirement
Min 3 years in an operational environment, where at least 1 yr has been spent at a TL level managing a small/medium team (>10). Preferred background in Financial services industry, with exposure to remediation although not essential
Communication and relationship management skills
Fluent writing and verbal communications in English, Mandarin and Cantonese is needed
Good organisation skills
Problem solving skills and the ability to use information to generate creative solutions to benefit the business
Awareness of the Hong Kong Monetary Authority (HKMA), Anti-Money Laundering (AML), Data Protection Laws and other relevant legislation, procedures and processes
Competent level on Microsoft Office tools i.e. Excel, Word, PowerPoint
05
MSS - CDD Assistant
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Supporting the CDD Executive role by completing pre-CDD data validation checks.
Responsibilities
Ensure data quality completeness and accuracy at pre-CDD stage of process
Coordinate activities to ensure internal SLA’s are met and provide timely updates
Provide timely review and follow up on referrals and queries
Basic Requirement
Bachelor’s degree, ideally in a business related discipline
Relevant experience working in a similar role will be an advantage
Understand the general process and requirements of CDD projects, willing to learn (we will provide a comprehensive formal training programme)
Confidence in liaising with external clients with strong communications skills
Fluent writing and verbal communications in English, Mandarin and Cantonese is needed
Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
Strong time management and the ability to manage workflow, prioritise own work effectively to meet targets
Highly motivated to deliver results to the right standards and targets
A good team player with the ability to deliver efficient working outcomes and overcome challenge even under pressure
Strong attention to details and accuracy
Ability to thrive in a challenging environment and can adapt to different situations
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就等你来慢慢揭晓！
广东凯捷商业数据处理服务有限公司
凯捷南海交付中心是凯捷全球重要的外包业务交付中心之一，是广东省服务外包示范企业和广东省最佳金融服务外包企业。南海交付中心坐落于广东金融高新区，员工总数达千人。主营业务包括业务流程外包和流程转型优化咨询等，拥有多个国际知名的全球性客户，行业涵盖快消、零售、物流、制造、媒体娱乐等。
来源：毕马威服务中心、广东凯捷商业数据处理服务有限公司
编辑：广东金融高新区编辑小组 张子晗